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A new era in resident engagement and community management.
Customer Blueprint is the first integrated platform for resident engagement and community management. A white-labeled app that provides a unique, all-in-one place for residents to engage in the community, backed up by a comprehensive management platform that simplifies how communities are run.
Resident Engagement App
The highly engaging app and resident website centralize the critical elements of a resident's experience in one, easy-to-use place.
The Hub - Management Platform
A single backend management platform consolidates multiple systems into one place, simplifying community managers' jobs.
Single Sign-on and Profile
Unique profiles for each resident make it easy to interact and give residents a consistent place to find important information.
Events, Venues, & Calendar
Manage event timing, tickets, cost, and availability in one spot, and allow residents to track, favorite, book, and attend everything from clubs, to parks, to concerts, to conference rooms.
Payments
Give residents the ability to pay dues, fees, and ticket costs through a highly secure, easy-to-use payment system right in the app – and track it all on the back-end.
Resident Communication
Communicate directly with residents about upcoming events, community news, and issues without clogging their email inboxes.
Cecilian Partners is SOC 2 compliant, meaning we have strong systems in place to keep customer data safe, private, and handled responsibly. Your data is protected by independently verified security controls, not just our word for it.
For Developers / Property Managers
A way to engage with residents after the buy, and deliver the high quality of experience residents expect
- Eliminate multiple management systems for events and calendar
- Give residents a modern way to engage in the community
- Get real data on residents’ activities and preferences in the community
For Builders
Drive a long term relationship with home-owners
- Provide a branded experience for every resident after they buy
- Connect residents with amenities and community, while maintaining brand visibility
- Drive consistency across communities and experiences for buyers
Give your residents the experience you've dreamed of.
White-Label, All-in-One App & Website for Residents.
Fully responsive and available on iOS and Android, the app’s functions include event confirmation, facility reservations, maintenance requests, and more – all within a customizable interface.
The Administrative Powerhouse For Supporting Your Residents.
This dual CMS/CRM tool lets you configure all content and features for the app and website, manage detailed user profiles, and get insights into resident interactions, interests, satisfaction levels, and more.
Streamlined Ticketing & Reservation System for Events, Venues & More.
Create events and tickets, manage venue reservations, and view users who have favorited, RSVP’d, or purchased tickets for events – all within one flexible, easy-to-use system.
Ultra-Convenient & Secure Payment Processing.
Customer BluePrint’s payment system integrates directly with Stripe, allowing you to collect dues, fees, and ticket costs through a highly secure, easy-to-use payment system right in the app – and track it all on the back-end.
White-Label, All-in-One App & Website for Residents.
Fully responsive and available on iOS and Android, the app’s functions include event confirmation, facility reservations, maintenance requests, and more – all within a customizable interface.
The Administrative Powerhouse For Supporting Your Residents.
This dual CMS/CRM tool lets you configure all content and features for the app and website, manage detailed user profiles, and get insights into resident interactions, interests, satisfaction levels, and more.
Streamlined Ticketing & Reservation System for Events, Venues & More.
Create events and tickets, manage venue reservations, and view users who have favorited, RSVP’d, or purchased tickets for events – all within one flexible, easy-to-use system.
Ultra-Convenient & Secure Payment Processing.
Customer BluePrint’s payment system integrates directly with Stripe, allowing you to collect dues, fees, and ticket costs through a highly secure, easy-to-use payment system right in the app – and track it all on the back-end.
Here's why community managers love Customer Blueprint®.
Save time & money on community management
Save 100s of hours of time and coordination on setting up events, managing residents, and taking payments.
Provide a digital amenity to residents
Give residents something of real value on their phone or web – one place to get information and engage in the community.
Unlock the long-term value of residents
Gain a deep understanding of residents’ behaviors and preferences, enabling future models that drive real opportunity (e.g. commercial offers).
Schedule a demo
See for yourself how Customer Blueprint delights residents and community managers alike, with an industry-leading lifestyle app and robust engagement tools.
We achieve great results with some of the best companies in real estate.
Starwood Land initially implemented the XO platform across seven of our master planned communities, and it has become an important tool for everything from sales reporting and analytics to ARC review management. While the software itself is powerful and highly customizable, what truly sets Cecilian Partners apart is their customer service. Throughout our implementation and ongoing use of the platform, Allison and her team have been incredibly responsive, hands on, and committed to helping us configure the system to fit our specific needs. Anytime we've had a question, requested a change, or needed additional support, their team has been there with quick solutions and a collaborative approach. The combination of a strong platform and an exceptional customer success team has made the entire process seamless. Cecilian Partners has been a great partner to work with, and I would highly recommend them to any organization looking for both a capable technology solution and a team that genuinely cares about their clients' success.
The XO platform has become part of our daily workflow at Starwood Land. Across our 18+ projects and 20,000+ lots, it's brought greater alignment to our architectural review and sales reporting processes across all our communities. The Cecilian team is fantastic to work with — responsive and genuinely helpful to our builder partners!
Transitioning from our previous platform to XO was a breath of fresh air. Despite the complexity of our processes, the transition was relatively seamless, with the Cecilian Partners team handling the heavy lifting. XO’s architectural submittal and inspection tools provide exactly what we need, significantly streamlining coordination between our builders and reviewers while eliminating the developer as the middleman. The Customer Success team is second to none— responsive, knowledgeable, and committed to resolving issues quickly. Cecilian Partners seems to genuinely value customer feedback, incorporating meaningful improvements into its core offerings rather than charging for countless add-ons. We are incredibly grateful we made the switch; XO has dramatically improved our processes, and working with the Cecilian Partners team has been a true blessing.
Working with the XO team has been a great experience. Allison is always incredibly helpful and responsive, and when she’s unavailable, the help desk is quick to respond and get us the support we need. What I appreciate most is how willing the team is to listen to our feedback. When the DRC comes across an idea or a feature that we think would be helpful, Allison is quick to take it back to her team and see what they can do to make it happen.”
Working with the Cecilian team has been a great experience. They smoothed our transition to the XO when we onboarded a community late in its development, and their platform continues to make it easier for us to maintain the architectural standards we set in our communities.
The XO has fostered a sense of transparency and trust. Our builders feel empowered because they have the data they need at their fingertips. Our team, as the developer, can monitor the progress of our community vision with less micromanaging. It has shifted the relationship from a ‘gatekeeper’ dynamic to a true collaborative partnership.
Working with Cecilian Partners has been a truly positive experience. Their team readily steps in to provide training and support whenever needed. What stands out most is their collaborative approach. They don't just provide resources, they work alongside you to help build the best possible experience for your client needs.
XO has given us greater visibility into sales performance across Veramendi, bringing data from multiple builders and product types together in one place. It’s become a valuable tool for identifying trends, evaluating performance, and helping our team make more informed decisions. Just as importantly, the Cecilian team is incredibly responsive and collaborative and has become a valuable partner.
The XO platform has been a game changer for our teams! Having one location for shared access to project information makes team collaboration so much easier. No more digging through emails trying to find the approval letter or the inspection report, it’s all logged, time stamped and recorded for all to see! But the best part of this process is the development team and the customer success team who listen to our needs and find innovative solutions to keep us moving forward.
Hillwood Communities is excited to continue working with Cecilian to deliver exceptional online buyer experiences and to improve the overall performance of our business.”
The XO is transformational in the way developers and builders centralize data for decision-making, streamline the sales process, and add value on the customer side in their due diligence.”
You can’t put a price on the reputation of a project. Having accurate, organized information makes all the difference.”
Our community hosted a large, public festival. Passport enabled us to capture potential buyers throughout the event and make registration seamless for customers. The Cecilian team was hands-on through the entire process.
Frequently asked questions
Our community management platform offers a wide range of features, from event confirmations and facility reservations to maintenance requests and payment, all designed to foster engagement and connection within the community. By making these features easily accessible through a smartphone, tablet, or PC, Customer Blueprint™ enables residents to stay connected and participate actively in their community.
Cecilian Partners is SOC 2 compliant. That means an independent third party has audited and verified that we have rigorous controls in place to protect the security, availability, and confidentiality of your data, and that we maintain those controls through ongoing monitoring, not just a one-time review. You can be sure that sensitive business data is handled with the same level of care you'd expect from any enterprise software partner.
Yes, the Customer Blueprint™ app is available for both iOS and Android devices, ensuring all your residents can access it, irrespective of their device preference.
Community Management Software is a technology solution designed to simplify the management and organization of residential communities, such as condominiums, housing associations, and master-planned communities. These software tools provide a platform for managing various tasks related to the operation of a residential community.
The capabilities of community management software can vary, but they typically include features for managing residents’ data, processing payments (like Homeowners Association fees), scheduling maintenance requests, and managing community amenities. Some advanced community management software platforms, like Customer Blueprint™, also provide engagement tools to foster a sense of community among residents, including event management, integrated communications, a loyalty rewards program, and more.
These software solutions can also offer administrative tools for community managers and staff, including comprehensive resident profiles, hierarchical administration, inventory management, and marketing communication tools. Additionally, modern community management software solutions often provide integration capabilities with various third-party services and applications, enhancing their functionality and making them a more comprehensive solution for managing the complexities of a residential community.
Yes, Customer Blueprint™ offers full white-label customization to match your community’s unique brand and identity.
The Hub is a comprehensive back-end platform that allows administrators to manage all content features and announcements on the community management app and website. It also lets administrators view and engage with user profiles, providing valuable insights into residents’ interests and interactions.
Absolutely. Customer Blueprint™ is designed to be flexible. Features and sections can be turned on or off depending on the exact requirements of a particular community.