Customer Blueprint

A new era in resident engagement and community management.

A row of houses on a street
Customer Blueprint
The Residential OS™

Customer Blueprint is the first integrated platform for resident engagement and community management. A white-labeled app that provides a unique, all-in-one place for residents to engage in the community, backed up by a comprehensive management platform that simplifies how communities are run.

Resident Engagement App

Resident Engagement App

The highly engaging app and resident website centralize the critical elements of a resident's experience in one, easy-to-use place.

The Hub - Management Platform

The Hub - Management Platform

A single backend management platform consolidates multiple systems into one place, simplifying community managers' jobs.

Single Sign-on and Profile

Single Sign-on and Profile

Unique profiles for each resident make it easy to interact and give residents a consistent place to find important information.

Events, Venues, & Calendar

Events, Venues, & Calendar

Manage event timing, tickets, cost, and availability in one spot, and allow residents to track, favorite, book, and attend everything from clubs, to parks, to concerts, to conference rooms.

Payments

Payments

Give residents the ability to pay dues, fees, and ticket costs through a highly secure, easy-to-use payment system right in the app – and track it all on the back-end.

Resident Communication

Resident Communication

Communicate directly with residents about upcoming events, community news, and issues without clogging their email inboxes.

For Developers / Property Managers

A way to engage with residents after the buy, and deliver the high quality of experience residents expect

  • Eliminate multiple management systems for events and calendar
  • Give residents a modern way to engage in the community
  • Get real data on residents’ activities and preferences in the community

For Builders

Drive a long term relationship with home-owners

  • Provide a branded experience for every resident after they buy
  • Connect residents with amenities and community, while maintaining brand visibility
  • Drive consistency across communities and experiences for buyers
Features

Give your residents the experience you've dreamed of.

The App

White-Label, All-in-One App & Website for Residents.

Fully responsive and available on iOS and Android, the app’s functions include event confirmation, facility reservations, maintenance requests, and more – all within a customizable interface.

The App
The App
The Hub

The Administrative Powerhouse For Supporting Your Residents.

This dual CMS/CRM tool lets you configure all content and features for the app and website, manage detailed user profiles, and get insights into resident interactions, interests, satisfaction levels, and more.

The Hub
The Hub
Events

Streamlined Ticketing & Reservation System for Events, Venues & More.

Create events and tickets, manage venue reservations, and view users who have favorited, RSVP’d, or purchased tickets for events – all within one flexible, easy-to-use system. 

Events
Events
Payments

Ultra-Convenient & Secure Payment Processing.

Customer BluePrint’s payment system integrates directly with Stripe, allowing you to collect dues, fees, and ticket costs through a highly secure, easy-to-use payment system right in the app – and track it all on the back-end.

Payments
The App

White-Label, All-in-One App & Website for Residents.

Fully responsive and available on iOS and Android, the app’s functions include event confirmation, facility reservations, maintenance requests, and more – all within a customizable interface.

The App
The Hub

The Administrative Powerhouse For Supporting Your Residents.

This dual CMS/CRM tool lets you configure all content and features for the app and website, manage detailed user profiles, and get insights into resident interactions, interests, satisfaction levels, and more.

The Hub
Events

Streamlined Ticketing & Reservation System for Events, Venues & More.

Create events and tickets, manage venue reservations, and view users who have favorited, RSVP’d, or purchased tickets for events – all within one flexible, easy-to-use system. 

Events
Payments

Ultra-Convenient & Secure Payment Processing.

Customer BluePrint’s payment system integrates directly with Stripe, allowing you to collect dues, fees, and ticket costs through a highly secure, easy-to-use payment system right in the app – and track it all on the back-end.

Here's why community managers love Customer Blueprint®.

Save time & money on community management

Save 100s of hours of time and coordination on setting up events, managing residents, and taking payments.

Provide a digital amenity to residents

Give residents something of real value on their phone or web – one place to get information and engage in the community.

Unlock the long-term value of residents

Gain a deep understanding of residents’ behaviors and preferences, enabling future models that drive real opportunity (e.g. commercial offers).

Save time & money on community management

Save 100s of hours of time and coordination on setting up events, managing residents, and taking payments.

Provide a digital amenity to residents

Give residents something of real value on their phone or web – one place to get information and engage in the community.

Unlock the long-term value of residents

Gain a deep understanding of residents’ behaviors and preferences, enabling future models that drive real opportunity (e.g. commercial offers).

Schedule a Demo Image

Schedule a demo

See for yourself how Customer Blueprint delights residents and community managers alike, with an industry-leading lifestyle app and robust engagement tools.

Schedule a Demo
Testimonials

We achieve great results with some of the best companies in real estate.

Tavistock Development Company

I have a lot of faith in Cecilian Partners, what they are doing and how they are not just talking about changing the sale experience in homebuilding, but actually doing it.”

Craig Collin
President
,
Tavistock Development Company
Hillwood Communities

Hillwood Communities is excited to continue working with Cecilian to deliver exceptional online buyer experiences and to improve the overall performance of our business.”

Fred Balda
President
,
Hillwood Communities
Lakewood Ranch

The XO will be transformational in the way developers and builders centralize data for decision-making, streamline the sales process, and add value on the customer side in their due diligence.”

Laura Cole
Senior Vice President
,
Lakewood Ranch
Republic Property Group

The XO provides us the platform to enhance the customer experience, from finding a home to improving transparency. It has been a game-changer.”

Tony Ruggeri
CEO
,
Republic Property Group
Sterling Ranch CAB

The best feature of the XO is the ability for developers, staff, and builders to see the same information and status of lots and requests. Our submittal review time has been cut in half with the builder uploading the information and the XO sending approval/denial via email directly from the platform.”

Head of Architectural Reviews
,
Sterling Ranch CAB
Lakewood Ranch

MyLWR.com, powered by Customer Blueprint, is a game-changer for our operations. We're able to track key metrics and make data-driven decisions to improve our community amenities and programs."

Keith Pandeloglou
President & CEO, Lakewood Ranch Community Activities
,
Lakewood Ranch
Reynolds Lake Oconee

Brightdoor CRM is the most robust solution available for the real estate industry. Brightdoor has produced a return on our investment by allowing us to be more efficient at our jobs.”

,
Reynolds Lake Oconee
Trusted by
Private Mountain Communities
Reynolds Lake Oconee
Tamarack
Southstar
Dorado Beach
Babcock Ranch
Talisker
Kennedy Lewis Investment Management
Larry H Miller Real Estate
PMB Capital
Caldwell Companies
Tellus
Sterling Ranch CAB
Raydient
GreenPointe
Hines
Republic Property Group
Signorelli Company
McWhinney
Lakewood Ranch
Howard Hughes
Hillwood Communities
Tavistock Development Company
Private Mountain Communities
Reynolds Lake Oconee
Tamarack
Southstar
Dorado Beach
Babcock Ranch
Talisker
Kennedy Lewis Investment Management
Larry H Miller Real Estate
PMB Capital
Caldwell Companies
Tellus
Sterling Ranch CAB
Raydient
GreenPointe
Hines
Republic Property Group
Signorelli Company
McWhinney
Lakewood Ranch
Howard Hughes
Hillwood Communities
Tavistock Development Company

Frequently asked questions

How does Customer Blueprint™ drive resident engagement?

Our community management platform offers a wide range of features, from event confirmations and facility reservations to maintenance requests and payment, all designed to foster engagement and connection within the community. By making these features easily accessible through a smartphone, tablet, or PC, Customer Blueprint™ enables residents to stay connected and participate actively in their community.

Is Customer Blueprint™ compatible with both iOS and Android?

Yes, the Customer Blueprint™ app is available for both iOS and Android devices, ensuring all your residents can access it, irrespective of their device preference.

What is Community Management Software?

Community Management Software is a technology solution designed to simplify the management and organization of residential communities, such as condominiums, housing associations, and master-planned communities. These software tools provide a platform for managing various tasks related to the operation of a residential community.

The capabilities of community management software can vary, but they typically include features for managing residents’ data, processing payments (like Homeowners Association fees), scheduling maintenance requests, and managing community amenities. Some advanced community management software platforms, like Customer Blueprint™, also provide engagement tools to foster a sense of community among residents, including event management, integrated communications, a loyalty rewards program, and more.

These software solutions can also offer administrative tools for community managers and staff, including comprehensive resident profiles, hierarchical administration, inventory management, and marketing communication tools. Additionally, modern community management software solutions often provide integration capabilities with various third-party services and applications, enhancing their functionality and making them a more comprehensive solution for managing the complexities of a residential community.

Can the Customer Blueprint™ platform be branded to match my community's identity?

Yes, Customer Blueprint™ offers full white-label customization to match your community’s unique brand and identity.

How does the Customer Blueprint™ Hub benefit community administrators?

The Hub is a comprehensive back-end platform that allows administrators to manage all content features and announcements on the community management app and website. It also lets administrators view and engage with user profiles, providing valuable insights into residents’ interests and interactions.

Can I control which features are available to my community?

Absolutely. Customer Blueprint™ is designed to be flexible. Features and sections can be turned on or off depending on the exact requirements of a particular community.